Honest, constructive and pro-active

I have been a resident at Springfield Apartments, under the management of FAC Properties for the past 4 years. I can honestly say that I have found FAC to be honest, constructive and pro-active throughout my tenure. I have always found contact with them to be completely fair, giving due regard to legislation, tenant’s rights and obviously the landlord’s interests. Communication from FAC is always clear, timely and followed up when necessary. An example of this would be the recent change in the tenant deposit process, which was executed efficiently, but with very clear guidance from them. I have no doubt the whole exercise ran smoothly as a result. Personally, I have always found Neil Swann to be accessible, fair and objective, taking a pragmatic approach to any issues, and relentless in ensuring that resolution is achieved. In summary, FAC are extremely efficient, approachable and able communicators. My time at Springfield Apartments has been trouble free, in no small part due to the FAC way of operating.

Mr B Tenant 24.09.17
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